At West Campus Dental, we believe that clarity is the key to a positive and respectful relationship. In an effort to ensure your appointments are as pleasant and predictable as possible, we would like to give you an overview of our office policies. Please feel free to call us at (403) 282-3380 with any questions you may have.
Please understand that it is your responsibility to keep track of your appointments. As a courtesy, we make confirmation calls or send emails 2 weeks prior to hygiene appointments. If requested, we will also give you a courtesy reminder at least one day prior to each of your appointments. Although we will make every effort to contact you prior to any appointment, it is ultimately your responsibility to ensure that you will be at your appointment unless other arrangements have been made in advance with our office.
Due to a high demand for prime appointment times, we require a minimum of two business day’s notice should you need to reschedule or cancel a booked appointment. Because we value your time, we do not double-book our clients. As such, your appointment time is valuable time that the office has reserved specifically for you. In an initial case where insufficient notice is given, you will be notified of same. Should you cancel with insufficient notice a second time, you will be sent a billing for a “short notice cancellation fee” which must be paid in full prior to your re-booking in our office for any further treatment.
At West Campus Dental, our goal is for you to have a pleasant experience in our office, and we will make every effort to help you achieve and maintain an optimum level of dental health.